Accreon Inc.

  • Production Application Support Specialist

    Job Locations CA-NB-Fredericton | CA-NB-Remote
    Posted Date 5 days ago(11/9/2018 12:51 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    About you
    You’re a developer with a passion for providing support to clients. Being a part of an innovative “first to market” culture excites you!


    About the role
    As a Production Application Support Specialist, you will join our product team, work closely with our development team and support our clients to ensure systems are operating flawlessly. You will provide technical expertise as needed for projects and initiatives related to the implementations.


    A little bit about us
    At Accreon, Inc., we're using leading-edge technologies to provide our clients with top-level solutions. Our services range from full system development to managing complex hosted infrastructures in the cloud. We work with a diverse range of public and private sector interests.


    We are strongly committed to creating a positive working environment for our employees, and we strive to give them opportunities to broaden their experience and constantly acquire leading-edge industry skills.


    Become part of a unique culture that gives you the freedom to innovate, make decisions, achieve your full potential, and to chart your own career.


    Work with Us
    The Accreon, Inc. culture is one that promotes a healthy work/life balance. Our team of dynamic individuals are passionate about our community at home and abroad.


    Some of our perks
    Competitive salary
    Bonus plan
    Excellent health benefits and RRSP package
    Flexible vacation plan
    Training, certification and mentorship to ensure you’re constantly learning
    Casual team environment with Friday Happy Hour.
    and many other perks


    What you can expect from us


    Build your career with us
    It is an extraordinary time to be in business. As digital transformation continues to accelerate, Accreon is at the center of this change - supporting our clients’ digital journeys and offering our professionals exciting career opportunities.


    At Accreon, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals’ benefit from the value we collectively create.


    Come join our team!


    Learn more about Accreon at


    Accreon thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.


    Equal Employment Opportunity
    Accreon is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.


    Working closely with our product team to become an expert in our product/platform
    Supporting clients with any issues they may have following implementation
    Leading trouble shooting efforts and root cause analysis and implementing solutions with minimal supervision
    Managing the issue resolution process with clients/vendors
    Analyze development/technical problems, and proposing solutions
    Assist in researching new technologies and providing recommendations
    Work with team members to ensure the resolution is constructed according to the architecture


    Bachelor of Computer Science degree (or equivalent related qualifications such as Community College) with working experience in developing software.
    Experience working with health care messaging standards such as XDS.b, CDA, FHIR, HL7 v2.x, etc.
    2 + years’ experience in a client-facing technical role
    2 + years in a Java developer role
    Experience with AWS cloud computing
    Integration Engine experience with Mirth, Orion Health Rhapsody, etc.
    Familiarity with one or more issue tracking software systems such as Jira, Team Foundation Server (TFS), Rally, Bugzilla
    Experience working with team members in different geographic locations and time zones
    Flexible work schedule. This position involves on-call as-needed support

    Ability to professionally and diplomatically address customer concerns and provide concise feedback
    Excellent reading comprehension, listening, and writing skills


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