You’re a developer with a passion for providing support to clients. Being a part of an innovative “first to market” culture excites you!
About the role
As a Production Application Support Specialist, you will join our product team, work closely with our development team and support our clients to ensure systems are operating flawlessly. You will provide technical expertise as needed for projects and initiatives related to the implementations.
A little bit about us
At Accreon, Inc., we're using leading-edge technologies to provide our clients with top-level solutions. Our services range from full system development to managing complex hosted infrastructures in the cloud. We work with a diverse range of public and private sector interests.
We are strongly committed to creating a positive working environment for our employees, and we strive to give them opportunities to broaden their experience and constantly acquire leading-edge industry skills.
Become part of a unique culture that gives you the freedom to innovate, make decisions, achieve your full potential, and to chart your own career.
Work with Us
The Accreon, Inc. culture is one that promotes a healthy work/life balance. Our team of dynamic individuals are passionate about our community at home and abroad.
Some of our perks
Excellent health benefits and RRSP package
Flexible vacation plan
Training, certification and mentorship to ensure you’re constantly learning
Casual team environment with Friday Happy Hour.
and many other perks
What you can expect from us
Build your career with us
It is an extraordinary time to be in business. As digital transformation continues to accelerate, Accreon is at the center of this change - supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At Accreon, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals’ benefit from the value we collectively create.
Come join our team!
Learn more about Accreon at www.accreon.com
Accreon thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
Accreon is firmly committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the company.
Working closely with our product team to become an expert in our product/platform
Supporting clients with any issues they may have following implementation
Leading trouble shooting efforts and root cause analysis and implementing solutions with minimal supervision
Managing the issue resolution process with clients/vendors
Analyze development/technical problems, and proposing solutions
Assist in researching new technologies and providing recommendations
Work with team members to ensure the resolution is constructed according to the architecture
Bachelor of Computer Science degree (or equivalent related qualifications such as Community College) with working experience in developing software.
Experience working with health care messaging standards such as XDS.b, CDA, FHIR, HL7 v2.x, etc.
2 + years’ experience in a client-facing technical role
2 + years in a Java developer role
Experience with AWS cloud computing
Integration Engine experience with Mirth, Orion Health Rhapsody, etc.
Familiarity with one or more issue tracking software systems such as Jira, Team Foundation Server (TFS), Rally, Bugzilla
Experience working with team members in different geographic locations and time zones
Flexible work schedule. This position involves on-call as-needed support
Ability to professionally and diplomatically address customer concerns and provide concise feedback
Excellent reading comprehension, listening, and writing skills